Support

TrueSold for Chrome · we aim to reply within 2 business days

Common fixes first

• Panel not appearing — TrueSold only runs on ebay.co.uk listing and search pages; reload the page after installing.
• Pro features locked — sign in via the extension popup to unlock history charts, saved searches and sold alerts.
• Getting a challenge / CAPTCHA on eBay — open the item's own sold/completed listings page directly in your browser and sign in normally; TrueSold reads whatever your session can already see, it doesn't bypass eBay's checks.
• Just installed or updated and something looks off — reload the eBay page; if that fails, remove and re-add the extension at chrome://extensions.
• No Best-Offer price shown — some listings only expose an "Offer Accepted" status with no price at all; eBay doesn't reveal it, so TrueSold can't either.

Billing & subscriptions

Pro is billed by Stripe. Manage or cancel any time via the "Manage subscription" button in the extension — cancellation takes effect at the end of the paid period. Refunds and the 14-day right to cancel are covered in our Terms.

When you email, include

• What you were doing and what happened.
• The eBay listing or search URL (if relevant).
• Your browser and extension version (chrome://extensions shows the version).
• A screenshot if you can.

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